FAQ

How does IP radio work?

For the user, communication via IP walkie-talkie looks like communication using regular walkie-talkies. Pressing the PTT button opens a communication channel in one-talk-everyone-listen mode.

Physically, our IP walkie-talkie consists of a mobile phone (GSM900/1800, UMTS 2100 and LTE standard) enclosed in a walkie-talkie body. The software installed in the IP radio emulates simplex/half-duplex/full-duplex radio communications. Switching and organization of the communication channel is carried out through our server installed in a data center of category TIER 3 (Moscow).

In addition to simplex communication, our system provides: group, individual and priority calls.

Is there a limitation on communication range?

IP radios have no range limitation. You can be in different parts of the world, but you will be as connected as on the neighboring streets.

Why do we need IP walkie-talkies if there are a large number of free applications?

Our IP walkie-talkies have specially limited (compared to smartphones) functionality. There is no screen or a simple screen, there is no ability to make calls on the PSTN, there are no unnecessary programs and applications loaded. THIS guarantees that the user will use our IP radio only for its intended purpose – for radio communication. Moreover, the walkie-talkie is dust and waterproof and has a professional appearance. A physical antenna gives better reception/transmission compared to smartphones.

What is needed for an IP radio to work?

The presence of a cellular data network (2.5G/3G/4G) and/or a WIFI network is a prerequisite for the radio to work.

The IP radio has a slot for a SIM card. Walkie-talkies work on SIM cards of any operators, provided that data transfer is allowed on the tariff plan. Our IP walkie-talkies do not use the GSM voice channel, only the data network.

Is there a fee for using frequencies?

Our system uses the mobile data network or WIFI network. There are no fees for frequencies!

How much will I have to pay for communication in the system?

The cost of servicing a subscriber in our system consists of two components: a subscription fee for service and payment for the selected tariff plan of the telecom operator. We will give you detailed advice on choosing a tariff plan.

What traffic does the IP radio consume:

In standby mode, the radio consumes about 125MB/month, in operating mode from 500 to 1000 MB.

What is included in the cost of service in our system:

– IP radio communication 24/7

– administration of subscribers (configuration into groups, assigning priorities, etc.)

– dispatcher access to movement tracks and voice messages in real time, as well as to the archive of geopositioning and voice messages

– personal account on the server for administration and dispatching

Can I be wiretapped while working in the system?

Live listening is not possible. The walkie-talkie does not transmit in the voice channel, communication is carried out via IP. Our server does not use data encryption. Encryption when working through the networks of a cellular operator is carried out by the operator itself (see GSM / UMTS / LTE communication standards).

How reliable is the server?

The systems server is located in a TIER 3 category data center (NORD 4 data center). Server monitoring by data center specialists is carried out once every 5 seconds. In case of unexpected breakdowns, restoration of operation takes 90–120 seconds. We guarantee server infrastructure reliability of at least 99.982% year on year.

How reliable is the cellular operator?

The carrier’s base station provides at least 40 minutes of operation in the event of a power failure. A global cell phone outage is an extremely rare occurrence.

How are we better than other types of radio communications?

– Our system does not have a range limitation, like conventional radio communications, including DMR, TETRA and others.

– in our system there are no fees for frequencies, as in the same DMR and TETRA.

– for a small monthly fee, we provide the subscriber with DMR and TETRA level functionality (voice communication, messaging, geopositioning and track recording, recording and archiving of conversations, operational administration of subscribers and groups, etc.).

– in the case of a mixed fleet of radio stations (analog, DMR, TETRA and IP), we offer subscribers solutions for combining different radio standards into one working group.